1. Where we deliver

R.M.Williams offers delivery to supported destinations worldwide through www.rmonlinevip.com. Available countries and delivery charges are shown at checkout. We may be unable to deliver to certain remote areas, restricted locations or destinations affected by carrier or customs limitations.

2. Order processing

Orders are normally processed within 3 working days after payment has been successfully authorised. Working days are Monday to Friday, excluding UK public holidays.

During processing, we verify the order details, complete quality checks and pack the goods securely. Orders placed at weekends or on public holidays begin processing on the next working day. If we need additional information to verify an order, processing may pause until we receive it.

3. Estimated delivery time

After dispatch, delivery usually takes approximately 20–30 working days. Together with processing, the estimated total time from order placement is normally 23–33 working days.

This longer delivery period forms part of the delivery arrangement accepted when you place an order. All times are estimates rather than guaranteed dates unless we expressly confirm a fixed delivery date in writing.

4. Shipping confirmation and tracking

Where tracking is available, we will send a dispatch confirmation containing the tracking details to the email address supplied with your order. Tracking may take several working days to display its first carrier scan, particularly while a parcel is moving between international logistics partners.

5. Customs, import VAT and duties

International parcels may be inspected by customs. Unless checkout expressly states that import charges are included, the recipient is responsible for any import VAT, customs duty, handling charge or other fee imposed by the destination country. These charges are not controlled by us and are not part of the delivery charge paid to our store.

You are responsible for providing accurate delivery and customs information and for responding to reasonable requests from the carrier or customs authority. A delay caused by unpaid charges or missing recipient information may extend delivery time.

6. Delivery responsibility

We remain responsible for the goods until they are delivered to you, or to a person you have identified to receive them. If you nominate a safe place or redirect a parcel directly with the carrier, responsibility may pass when delivery is completed according to those instructions.

7. Incorrect or incomplete addresses

Please check your name, address, postcode, telephone number and email address before placing an order. Contact us promptly if a correction is needed. We cannot guarantee that an address can be changed after processing or dispatch has started.

If a parcel is returned because the address was incorrect, incomplete, refused or unclaimed, we will contact you to discuss reshipment or a refund. Reasonable, non-recoverable delivery costs may be deducted where permitted by law and where the delivery failure was caused by information or instructions supplied by the customer.

8. Delayed or missing parcels

If your parcel has not arrived by the estimated date, check the tracking information and contact us at info@goodsales-service.com. We will review the shipment and, where appropriate, ask the carrier to investigate.

If delivery is not completed within the agreed period, your rights under applicable consumer law remain unaffected. Depending on the circumstances, you may be entitled to set an additional reasonable deadline, cancel the order and receive a refund.

9. Damaged parcels or missing items

Please contact us as soon as reasonably possible if an order arrives damaged, incomplete or different from what you ordered. Include your order number and clear photographs of the parcel, shipping label, packaging and affected goods where possible. This helps us investigate, but does not limit your statutory rights.

10. Separate deliveries

Items from the same order may occasionally be dispatched in separate parcels. When this happens, each parcel may have its own tracking information and may arrive on a different day. You will not be charged an additional delivery fee unless this was clearly agreed before purchase.

11. Contact us

Last updated: 31 August 2026